Pankraft


		Call Center Solutions

		Outsourced telemarketing lead generation:
		Rather than wasting valuable time in conventional sale generation, our approach saves a lot of time that is otherwise spent on experimental analysis in finding the right B2B. Since we work on the customer given outline, our agents can reserve and verify appointments for your sales executives.,and all appointments arranged by our telemarketing agents will only be eligible, if it warrants the specifications which defines the desired appointments . This surely helps your sales executives to maximize their time in front of potential customers. Shades of Lead generation Booming B2B marketing practices have always relied on extensive range of strategies. This "modus operandi for success" gives you the knowledge to drive lead generation as in the following :- • AFFILIATE marketing • NON-CHANNEL marketing • Web-based marketing • Proceedings and multi-vendor sales event • Social marketing • Supplementary channels

		Inbound sales at a glance:
		Categorize current customers: •Regularly append information about each customer •Verify likely prospects •Target lead generation by geo-economical parameters •Research the publicity mode they use •Concentrate on b2b marketing entities Practices followed by Our contact centre: •Recruit Skilled customer care executives • better market coverage • Quick ramp-up, low "floor- operational" latency time, and quick churn-out of new campaigns • Familiarity with processes comparable to yours • Quick response to market events • B2B verticals, management expertise • Superior coverage potential •Geo-economical analysis and forecasting for current market trends.

		Customer Service Support:
		Return on Investment (ROI) through outsourcing is achieved with the preservation, augmentation and speeding up of business pursuits with the customers vis a vis economizing and optimizing productivity Outsourcing provides enhanced relationship management between your customers and your company. Many conventional call centers have now implemented a Customer Relationship Management (CRM) system. A CRM system enables your customers to have a very reliable level of customer service across all mode of communications. This comprises inbound calls, emails, faxing, non-voice chat and internet integrated practices. There are a number of entities that may restrain your own company or organization from putting in place an in-house CRM system. The technology pricing is high, your human resource may not have the" well-suited" or "well-timed" skill sets and thus outsourcing to a call center providing a CRM solution is a preferred choice for actualization of various operational goals. The extensive interaction between a customer and the call center agent requires a sophisticated CRM system. A tremendous amount of data is generated, which is captured and then accessed by the user. If a customer forwards an email and then contacts an on–floor service agent by phone, the agent has immediate access to the whole database of the customer, including the email.The techno-dynamism of a CRM system allows the call center agent to deliver a superberb level of service to customers like the following: -Use Increased market share -Better results through test marketing - More immediate feedback - Better customer retention - Higher number of closed sales - Higher number of qualified leads - Increased lead generation - Increased customer base - Increased number of appointments - Increased sales and profits - Maximum phone productivity - Reduced costs per sale Outsourcing

		Collections: An overview
		Every bank and financial institution is willing to provide loans for ‘eligible’ people. One can obtain vehicle loan, mortgage loan, housing loan educational loans and even personal loans easily depending on their income. Based on certain conditions the loans are sanctioned . Then the chore of collecting Equated Monthly Installments( EMI) becomes a issue if the individual is not paying the EMIs. Time and again we find that there are defaulters. And the outcome in balance sheet will be affected due to non collection of loan amounts. Here is where Outsourcing of Collections comes into picture. Thus the lenders now can benefit from the services of ‘collection agencies’ who provide the necessary manpower and resources. The lender need not disclose all the particulars of the loan account holder to the collection agent.They may inform the address details, and the amount to be collected. The collection agents work in shift patterns which includes late evenings and Saturdays, as most of the defaulters claim to be busy otherwise. Usually the collection agents gets in touch with the loan account holder over phone daily .They also gather mail details of past-due notices and send personalized collections mails on behalf of the lender. They provide the lenders with monthly status updates and D.T.R (delinquency trend reports) Collection agencies’ can even provide a tailor-made collection program depending on the lender’s business reputation, social factors , and collection criteria Who can use Collection Agents: 1. Insurance companies 2. Automobile seller / dealers 3. Any ticketing company 4. Travel agents who book tickets on flexible booking provisions. 5. Banks and financial institution offering loans 6. Telecom Service providers