Following are the services we offer:

Telemarketing/ Sales Initiatives 

• Sales & Order Taking
- Converting customer query calls into orders
- Entering order into system for execution

• Outbound Sales Lead Generation
- Qualifying contacts
- Generating Interest in Offering
- Setting up appointment for Sales Call

• Sales support call center
- Research on customer orders using the clients order management system and response to emails.
- Includes order status checks, quality issues, wrong deliveries, general inquiries and order taking.

Customer Service Call Center
• Queries on Payment
• Company Policy
• Retail Services
• Administration of Changes in Customer Information
• Follow up and Escalated Calls
• Information Rendering calls
• New customer Verification
• Manage Services on Status Checks
• Quality Issues or Problem Resolution
• Customer general Product/ Services Queries & Service Resolution
• Order Processing and status (Dispatch, Reorder, Shipment, rule based discounting etc)

E-support and Technical Helpdesk Services

At Cogent, we create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on 24/7 basis. Our technical support offerings include round-the clock technical support and problem resolution for computer hardware, software, peripherals and internet infrastructure manufacturing companies and their customers. The telemarketing outsourcing target interaction with potential customers for “Prospecting” i.e., either for generating interest in products and services, or to cross- sell and up-sell to an existing customer base or to complete the sales process on-line. Our employees IT help-desk services provide technical problem resolution and support for corporate employees. These services include level 1 and 2.

Mortgage processing services offer comprehensive solutions to mortgage sector covering the complete industry business processes ranging from business acquisition to collection outsourcing.

These include:
• Loan form data entry
• Collateral Checks
• Credit checks
• Property Valuation
• Property Insurance checks
• Legal clearances
• Checks for all other supporting
• Billing
• Early and overdue collection calls
• Asset management
• Overdue payment processing
• Ref check

From general Accounting to specialized services such as treasury and cash management services, Cogent can take care of all your business needs. We offer:

• Billing services
• Account payables
• Account receivables
• General accounting
• Tax management
• Treasury & cash management

Insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to claims processing. These include:

• Inbound/Outbound sales
• Initial Setup
• Case Management
• Underwriting
• Risk assessment
• Record changes- Name, Beneficiary, Address
• Collateral verification
• Surrender Audits & Reinstatement
• Accounts Receivable
• Accounting & Reconciliation
• Customer service- voice/ email
• Claim Set up
• Eligibility
• Account Settlement

The process of outsourcing medical coding to India started 10 years back. Since then a large number of Billing companies, Hospitals and Physicians in the US have outsourced their Medical Billing operations to India. Cogent E-Services currently offers this service to its international clients.

Solicitors today are faced with a whole new world of evidence- evidence produced, stored and viewed electronically, the exchange of electronic information in discovery should follow the same principles applied to paper evidence. Likewise, investigations are relying increasingly on the use of electronic information as evidence to build more complete cases

As electronic data becomes a critical source of discoverable evidence, firms and corporations face a new litigation challenge: how to quickly and cost- effectively find key data in computerized files such as e-mail, word processing files, spreadsheets, HTML, graphics and more. Cogent E-Services Private Limited has the technologies and expertise that deliver a proven solution. Our legal services can reveal all the data embedded in digital files and message while converting them into images easily integrated into your litigation management software.

Data Entry

We offer a one-stop solution to all your Offshore Data Entry needs. No matter how complex your data, Cogent E-Services can guarantee a minimum accuracy level of 99.99% and in most cases, achieve 99.95%

Full-Text data capture

Data entry of text, numeric or mixed data
Data entry from images
Data entry From handwritten forms
Scanning and OCR cleaning up
Proof reading
Database Indexing services

All our work is double keyed using our specially designed software which carries out full text, real time character level validation, this efficiently allows us to eliminate the multiple proofing cycles typically adopted some typically applications are v

• Legal database
• Research
• Catalogs and brochures
• Technical manual
• Resumes
• Form –based data capture
• Airway bills
• Attendance records
• Birth & marriage
• Credit card applications
• Customer survey forms
• Direct mal responses
• Product registration cards
• Rebate coupons
• Subscription forms
• Tax forms

Data conversion

Cogent E-services performs large scale XML and SGML transformation content architecture, high volume and archival imaging services, PDF conversion, electronic as Well as conversion to or from clients propriety tagging format. We prepare digital content for electronic file publishing and the web by converting all kinds data from all majors word processing , type setting and documents formats to structured formats like XML SGML OEB and HTML . cogent E-services private limited specializes in the implementation and management of large , complex conversion projects.

Specializing in XML SGML , cogent E-services private limited supports all major electronic formats including HTML , Frame maker ,Interleaf Book Master Folio Quark Word Troff Latex Xyvision Ventura PDF And Word Perfect . Cogent E-services also has extensive experience with complex technical documentation typically characterized by elaborates tables equations , cross-referencing special characters footnotes and complex imaging requirements including hotspots.